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Returns Policy

 

Christmas Returns & Exchange - All orders placed from the 1st of November have until Monday 9th January to return for a refund or exchange.

 

FREE EXCHANGES & EASY RETURNS ON ALL PURCHASES

At Trekwear we make every effort to describe and display every product as realistically as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore we are proud to offer you 28 days to change your mind on any of your purchases from this website. 

All returned items must not be worn, damaged or soiled in any way. Items should have all labels attached and be in the original packaging. We recommend using our Tracked Returns system by following the simple steps below.

 

1. Download a returns label, click link below           

TO DOWNLOAD LABEL CLICK HERE 

2. Enter your details and click 'Make my Label'. Print the label

3. Complete the returns form included in your parcel

4. Attach the label to the parcel and take to the post office for return delivery 

 

  • If you require an exchange we will send the new size completely free of any postage charge 
  • If you require a refund we will deduct £3.00 from the original cost of the merchandise to cover the return postage. The remaining balance will be refunded to the debit / credit card or PayPal account used to purchase the goods.

Trekwear’s tracked returns system gives you piece of mind that your parcel will be safe and tracked from start to finish. We guarantee the safety of your parcel. Please note the tracked returns system is only available to UK orders.

Alternatively if you wish to return of your own accord please send to the address below. Please remember to package carefully as we cannot accept responsibility for any lost parcel which is not sent via our tracked system.

 

Return Address :

Trekwear

Unit 17, Batten Road

Downton Industrial Estate

Downton

Wiltshire

SP5 3HU