We offer our standard postage cost at £3.95. Orders over £20 qualify for free standard shipping, via a tracked courier service, to the UK (excluding BFPO and Channel Islands). Most standard deliveries will be with you in 3-5 working days, if not before.
We also offer express next working day shipping at £3.95 per order, our cut off time for next day delivery orders is 1:30pm, any order placed after this time will be sent out on the following day for a next day delivery (Monday to Friday).
If you place your order after 1:30pm on a Friday, on a Saturday or a Sunday, the order is despatched on the following Monday for a Tuesday delivery (Not including bank holidays).
For more information on prices, delivery times and cut off times please visit our delivery page for further details.
Should you find on receipt of your parcel that the item is unsuitable you may return it for a refund within 14 days providing you have not damaged the goods and packaging or removed the original tags.
Your refund will be confirmed by email once it has been processed, and we endeavour to open and process your parcel within three working days of its receipt but please note in busy times this may take up to seven working days.
Our address and further information on how to return your item/s can be found on our returns page.
If you have a faulty, damaged or incorrect item then please contact us with details of the problem.
When you shop with us, you are automatically assigned an account, this is part of the order process and will make shopping in the future even easier and quicker as you are able to store multiple billing and delivery addresses, compile wish lists and track your orders all in one easy place.
If your email address already exists in our system you can simply request a new password to log in. The creation of an account is simply a case of choosing a password in addition to all of the normal details you need to give us when ordering.
You can view your details along with previous orders, wish lists and more by visiting the ‘my account’ section of the website. You will be able to change your name, email address, password, and address details here if needed.
Frequently Asked Questions
Here you will be able to find answers to some of the more frequently asked questions that we get with regards to orders, delivery, returns and your account.
Just in case you can't find the answer you need, you can always call us on 01794 332470 (between 09:00 and 17:00, Monday to Friday), or you can email us here.